I had this shop replace the moon roof glass on my suv. The total cost was around $1,000.00 dollars of which I only had to pay a $500.00 deductible. The staff was nice enough, however, once you leave it's anyone's guess as to the quality of work they do. After keeping my vehicle for a night (to let the glue settle) I returned the next morning and it was still not ready. Told to come back in a couple hours and it would be done, those hours came and went and it still wasn't done. Eventually, I think I got a call in the afternoon that my vehicle was done, so I went to pick it up. I looked things over pretty well noticing that there were a few things wrong. (1) The rear fan was now not working. I asked if he remembered to plug all the wires back in before replacing the headliner (roof) back in and he said "yes." I took him at his word and thought it was a possible electrical issue that had gone unnoticed on my part. (2) After returning home I noticed the passenger seatbelt would not work properly because the plastic shroud he removed and put back was pinching the seatbelt. (3) Took the vehicle through the car wash and water began to flow down the inside of the front windshield. (never had this problem before). I called him up and told him about the issue concerning the leak, he told me it wasn't from him and that for me to have him fix it it would cost me another $500.00 Finally, I took my vehicle to the dealership and they said the tray and drainage tubes had punctures in them and the plug to operate the rear fan was not connected. Like I said, I asked him if he had connected all the wires and he told me that he had. As for the leak in the front windshield, he improperly replaced the water drainage system and/or damaged it in the process. Never use this shop for anything!!!! They cut corners and deny responsibility when confronted about issues they caused. It cost me about $200-$300 hundred more dollars to have another shop fix his screw-ups.
This shop is not an AutoMD Featured Shop. Compare to Featured Shops nearby.
3011 N Monroe Street, Spokane, WA 99205