I quit going to Tire and Lube Expess 2 years ago--I had negative experiences with them 4 times out of 5-- 1. Argued with me when I asked them to check the differential oil in my 1997 Toyota Camry--they said the differential shared the transmission oil--it does not. I finally had to show them the plug to check the oil on the car. 2. Lowered the tire air pressure in my 20 year old truck tires to what the door sticker said, even though I asked them to ensure they were inflated to what the tire recommended as I had installed low rolling resistance tires (read better fuel economy) on the truck--this truck has had a couple sets of tires since the new ones the door sticker applies to. 3. Lube Technician didn't change my oil filter, but said he did when I noticed dark streaks in my oil prior to leaving the parking lot. and confronted him about it...I took the truck to another shop and found they same filter--covered in dirt and oil--that had been installed in the previous oil change at a different company. Took the truck back to WalMart... the manager had to check every oil filter he had to try to prove to me they had installed the filter... but they don't even stock that brand. 4. Several times I was told they couldn't lube the top zerk fitting on my front ball joints because they couldn't get to it (all it requires is a flexible hose extension on the grease gun)... so what I am I supposed to do then??? I ended up replacing a ball joint because of lack of lube. And finally, they will not put any tire on your car that isn't specified on the door sticker... size or pressure rating... I don't know if it's being super anal and CYA, or if their technicians just aren't that well educated, either way, the customer loses. I didn't save my invoices, but George was the TLE manager in the Layton, UT store at the time.