The WORST body shop I have ever been to. Ever since they got bought by Pohanka there work has been garage. They are still clinging to their reputation to get first time customers . I needed to have some vandalism damage repaired. I send them an email on Tuesday the 15th about getting an estimate (I attached photos of the damage). Tommy responds the next day saying they can do the repairs and I should bring the car in. I called a few times over the next few days asking about when I'll have an estimate. He emails me on Monday the 21st at 6:30 pm with an estimate. I think that's 6 hours shy of a full calendar week. They not only took a week to get me the estimate, but I spend 3 days going back and forth with Tommy Bouchard - who by the way sends EVERY SINGLE EMAIL IN ALL CAPS - about what work I want to get done. So when I tell him that I need my car back for the long weekend he goes "what? This Friday? But we've already started working on the car." WTH?! I never gave you permission to work on the car. Complete bogus. Then when I call them out on it they start saying how dropping the car off is consent. They wouldn't let me drop the car off there if I didn't sign the waiver. Bogus. So I go to pick my car up on Friday and BAM Tommy tells me that I owe them $1,301.21 for body work. Body work that I never even asked for - total BS. But of course they won't release my car unless I pay them in full. So I'm stuck paying the BS bill so I can get my car back. The best part is that in the time that they were doing all this "body work" they managed to sand down a non-damaged fender panel and get primer overspray all over my rear window. And guess what? That fender they sanded down - not covered by insurance. So I am stuck paying to fix a mistake they made while doing body work that I didn't want. Now I'm stuck paying out of pocket for another shop to fix what they screwed up. Worst. Bodyshop. I have ever been to. Two thumbs down. #wagonworksucks
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