If I could give NEGATIVE stars, I would. The salespeople and the managers are LIARS and CHEATS and they certainly don't listen when you express what you want. The way shortened version: I asked them to dealer trade to get the specific car I wanted, and gave them a deposit to do so. After multiple false starts, they finally called to say they got the car. It was the WRONG CAR. They lied six ways from Sunday and tried guilt-tripping me into buying the wrong car. When I refused, but told them I'd be happy to buy the car I asked for if they could get it, the manager told me he wouldn't get me another car if he could because he'd already wasted too much money on me with the first car (it was $300, and totally not my fault)...so I could take the wrong car, or shop somewhere else. I'll let you guess which option I went with.