Avoid it like the plague! They asked for a star rating, and we only gave it a one because we had to make a choice. If we could, we would rate them a big fat 0 ! We too, took our car there for repairs from hailstorm damage. We chose them because they were recommended by our insurance company, and also a news clip on WHIO-TV. We dropped off the car on June 9, 2011. Initial estimate was for $4200.00, and stated 6 days for repairs. After 3 weeks, and no word from them, I phoned and was told car was in the paint booth and they would contact us when ready. Another week went by and I phoned and was told it was in PDR. I would have thought that should have been first? We were notified that upon closer examination they had to include more repairs which put the total repairs to over $5700.00. We were told the car needed a new top and that was the reason for one of the many delays. Anyway, long story short...we drove down there and the car hadn't been touched...was still sitting in the back lot. After many lies, trips to pick it up when "ready, "and many new chips, scratches, over spray and much aggravation, we went to pick up our car Sept 6, 2011, and it still was not right, but we took possession of it out of pure helplessness. Oh, and they said at that time that it didn't have a new top, only PDR, dent removal. The interior which is beige color, was dirty with finger marks and the carpet had drip marks all over it. Upon arriving home with it, we discovered the left back door handle will not open the door from inside. Incompetent, incompetent...These people are totally incompetent, they lie, and their customer service skills are nil. Our 100% guarantee... Anyone need toilet tissue? That's probably what it's worth. We intend to pursue this further, but wanted to add our two cents worth here. I am a very patient person, but believe me, they tested mine to the limit, and I actually began to get ill over this ordeal. Please save yourself a lot of aggravation, and go anyplace but here!
This shop is not an AutoMD Featured Shop. Compare to Featured Shops nearby.
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