iews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 4.0 7 reviews Bonnie Whitener Bonnie Whitener in the last week Do not take anything there! I took my $42,000 Toyota fj to this HELL HOLE, huge mistake! I was in a hurry and short on time and had drove by numerous quick lubes and stopped by this place because on the sign on the building it " ten minute quick lube". I went into the office and asked the so called manager if they had the oil for my fj, he asked what kind, I stated if used ONLY 0-20W oil. He said " oh yeah, we got that, no problem". So at this point I've waited for an hour, still no service to my car. So I go to the front of the building and ask how much longer it's gonna be, the response I got was about 10 to 15 more minutes. An hour later I'm still there, total aggregated at this point, considering I have an appointment that I'm late for. I asked the guy how much longer it's gonna be and expressed that I had been there for two hours, and that I'm going to be late. The manager is a pure smart ass, and says we're doing the best we can do. Finally, they finish my car and bring it around the front, I went in to pay, The manager says" credit or debit" I asked how much it was he said $79.07! I said what, I could've went to the dealer for half the price and half the time. He says , appreciate it and hands me the recipe. I left. I have made it to Weaverville and looked at my invoice and noticed that they had put 5w-30 in my car. I called the owner and explained the situation, he said "sorry". I called the dealer and asked if the oil used in the car would effect my engine, the tech said yes get a refund and come here asap. I went to the Super lube and asked for a refund, the manager refused to give a refund and told me to come back on Monday when the owner was there. I requested he call the owner, he refused to do so as well. I asked for his name and that I would be filling a complaint to the BBB, his response you to that, I told him his job as a manager was to deal with consumers complaints and fix them. He said it wasn't his problem. His name is Eric fannon and he is a pure asshole! Ladies beware he thinks women are idiots and has no respect for us. STAY AWAY!
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639 Patton Ave., Asheville, NC 28806