Today I encountered a horrible experience at State Auto body, Inc. 5000 W. State Street Milwaukee, WI 53208. I took our company vehicle to receive an estimate for auto bodywork. My co-worker and I witnessed 3 employees standing talking to each other, never acknowledging us as we were standing 5 feet away from them. I figured they would greet us after their conversation was over. That never happened... One guy made a phone call (and remained on the phone the entire time), the lady to which we spoke with over the phone (5 minutes prior to arrival) walked away, and the other employee turned his back and starred at the wall for 10 minutes as we stood without anyone looking at us; asking if we need something, saying hi, or asking how they can help. The lady returned only to have another conversation with the guy who kept his back turned to us. They talked for another 5 or 6 minutes while we stood 5 feet away from them looking directly at them. After they finished laughing, I just knew the lady would turn and greet us or asked if we've been helped.... this is a business right...? Nope, she walked away again! This time I followed her in the "main office and still wasn't greeted. I asked her if she worked here and she said yes, "I need information on you" and she precedes to hand me a stationed clipboard. I said, wait you work here and you watched us stand in your presence for over 15 minutes without acknowledging or greeting (us) customers? She replied, "well I didn't know if someone else said anything to you, plus I don't have any info on you". I wondered if she meant info on my vehicle or me...? I told her how can you receive any info on my vehicle (or me) if you don't talk to me to see what I want, the only reason we are speaking now is because I followed you to ask if you worked here. This was one of the rudest experiences in my life. I wonder if my skin tone were identical to theirs, would this situation have occurred? It's sad that in this day and age bigots exist. I should be able to walk in any store and receive proper service just as anyone else.
This shop is not an AutoMD Featured Shop. Compare to Featured Shops nearby.
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