At purchase of a vehicle we were informed by Bob (the salesman from Ron's Auto) that we had 3 months to purchase an extended warranty because the vehicle came with a 3 month warranty. I did some research and found that their warranty company coverage and prices were the best so about 2 months into the original warranty; I phoned to have the extra extended coverage activated. I was told that Bob was mistaken, by the owner, that the warranty had to be purchased at the time of the vehicle purchase (which we would have clearly done, if we had known). This was NOT at all what Bob told us. Ron the owner stated he was friends with the warranty salesman and that he would have him call me to see if there was anything that could be done to "help us out". I never received a call. I phoned Ron again and told him again, I was still waiting for that call. The call never came. My husband and I phoned this dealership 5 times waiting for a call back from their warranty person. Finally 7/11/16, my husband received a call from Bob who gave us the phone number to the person they purchase their warranties off of; whom we'd been waiting for over a month to speak with. His name was Rob. Rob told us, he rec'd only one phone call from Ron's Auto and that was on 7/11/16, the day we called him. So after a month and a half of Ron's Auto promising to call this warranty person and seeing if they could "help us out", we found out that they never even called him. Of course we had a mechanical breakdown the last week of the warranty and by the time my husband had the chance to really review the problem , he foundd that the entire transfer case was split in half; we've called Rob the warranty guy because Bob at Ron's auto said he was sorry there was nothing he could do. So if the warranty doesn't cover this mechanical breakdown. We'll pay for the repairs and see Ron's Auto in court as they have not acted in good faith. Clearly, they were just out for the sale and can't make good on promises that they make, nor can they make good on the mistakes they made. Buyer beware!