Well, I have to say that my experience here was a pleasant surprise. I had an accident about three years ago and as I don't know anybody in the business, I went to a local shop that my insurance company referred me to. Worst experience of my life. This time I did my own research, and on the advice of some friends, I went to RK Auto Body. Wow. This was nothing like my previous experience. I went in and they looked over my paperwork. It was obvious that the insurance company had written me a very low estimate. They told me that this was quite common. I made an appointment for the following Monday. When I got there, my rental car was there waiting for me, and warmed up! These people were friendly, and really knew their stuff. They fixed my car in about a week, and did it properly. They got the insurance company to pay for everything, including the rental. I didn't even have to pick up the phone. They handled everything, from start to finish. When they called to say that my car was ready, I went to pick it up. Delighted is an understatement to describe how I felt when I got there. I hadn't seen my car look that good in years! A real first class job. Oh, and they even detailed it for free! When I met with the office manager to get my keys, she gave me some touch up paint, a car care kit, and a lifetime warranty. There really aren't many places with customer service like this anymore. I highly recommend that anyone who has had an accident go to this place.