Well i'd have to say I was pretty shocked when I saw all the 5 stars with the way you treated one of your customers, especially a Military customer. Customer brought a honda accord into Pro Tek to fix a bent rear frame issue. Did a great job! So customer called them again when the cable in the drivers door broke so the door wouldnt open. I'll try not to drag this out but customer asked if they could fix the problem...Yes! So the car was brought to them. #1 The tech working on the car apparently couldnt get a cover off behind the door panel so for whatever reason he beat it with a screwdriver/broke it of course, then asked customer to pay 150.00 for the new part "they" broke. #2 Tech asked if the car could be brought in to be worked on after hours...boss caught wind and accused customer of trying to "go thru the back door" so to speak-I assume for a discounted price & tech using company tools/parts?? #3 They removed window molding and the Lock rod while they were banging on the part they broke and didnt give them back. #4 While attempting to "fix" the car, they gouged the brand new tinted windows on the drivers door. When confronted with all of this and asked to pay for the gouged window tint-they were rude, accusatory and told customer to never come back! Oh but dont you worry Pro Tek, we will never be back and we will spread the word of our experience with you. You made a bigger mess out of the original problem which cost more money for someone else to fix- plus 40.00 window tint. Worse part is? We had family from Ohio in town that weekend. Aunt of the customer has been an associate of the Honda plant for 30 plus years and use to put the doors together from start to finish...but she was visiting and didnt want to take away from her vacation. You have alot of 5 star reviews, they are either friends and family or you normally take care of your customers...you sure dropped the ball on this one.
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6240 Rivers Ave, N Charleston, SC 29406
1550 Savannah Hwy, Charleston, SC 29407