Bought an ECU from them, received it and it had an issue which the company insisted something was wrong with my car. Sent back to them at my expense, where they "re-tested and fixed the issue". Received the unit back and still the same issue. Told me I had to purchase another unit in order to try a second one, then ripped me off with shipping $$. Second unit worked. After paying close to 3X the original cost, they stopped answering my emails an phone calls for a refund for their faulty unit. Charging EVERYTHING back. SCAM!
Sent in a unit for repair. Got a call back saying they bench tested the unit and that the unit was good. (Would have cost me 100+shipping for this.) When I talked to the guy on the phone he insisted that it had nothing to do with the pump and that there was a leak in the system. Problem is my technician already performed a diagnostic of the closing system by checking the vacuum system to see if there were leaks and he determined the pump was faulty. Not only that but I explained to the guy that I had a vacuum pump on the shelf that was installed after removing the pump he had and it has not failed since. (3 weeks. The pump he had lasted 10 mins in the car before needing to be reset.) He STILL insisted it wasnt the pump. I finally told them to just keep that one and to send me a new pump covered under warranty. Sure enough. When I get the pump, it lasted just under 24 hours before failing and will now not continue to work for more than.... believe it or not... bout 10 mins. It would seem as if they just cleaned the one I had up and put some stickers on it and sent it back to me. (Cannot confirm if this is true or not) So this whole thing went from me sending one in to be repaired for around $300 to them refusing to just rebuild the one I sent them, even if it tested good, to me buying the one they said they had on the shelf to getting a pump that doesnt work anymore. AND to top it all off. I cant get a phone call back from the person who sold me the pump. I have called Sam multiple times with no success in getting a phone call back. STAY AWAY FROM THIS COMPANY!!! THEY ARE A FRAUD!!!
Unit DOA. Looks like they are going out of business and unloading crap on eBay and amazon!
Sent unit for repair. Within a month of receiving unit broke AGAIN. Sent for warranty. Within 3 months useless. Found another rebuilder online, 8 months so far no problem. Yet they kept insisting 'climate control in the car needs to be repaired first'. Zero customer service and zero technical support! They have no clue!