I'll start off by saying I've never put my car through an auto wash. Since I owned it (bought it new) I've washed it by hand myself. I decided since it is cold outside, to get the express hand wash here. WHAT A DISAPPOINTMENT. My car came out with SCRATCHES ALL OVER IT. On the sides, on the roof, etc. I mentioned it to the person who drove it out of the shop. He laughed and said I probably brought it here to complain about the scratches that were there prior and I was trying to get a buff for free. Denying up and down of any wrong doing. Owner says it could have happened in a parking lot in five minutes (I'm not sure how scratches on my roof can take place in a parking lot). FYI, I don't even park my car anywhere near other cars in lots. Sad to say, I'm that particular about it. I'm mostly upset because they won't take any responsibility for what they did. What great, friendly service. All I got was a "sorry".Two thumbs down.