Let me tell you, I would have picked 'NO star' if it had been an option, but I had to settle for the next worst rating of ONE STAR. Nothing about this place is stellar. We paid off our 1999 Mercedes in July of 2011 only for it to begin shaking by late August. We took it to the local OVER SEAS AUTO HAUS in Frisco, Texas off Preston Road and handed our keys over to TONY the shop manager. After a long two day wait, TONY, the shop manager, called to tell us the bad news. Our car needed a 'new brain' (ECU). He said that the ECU controls the censors in the car and makes it run properly. He said that he could order a refurbished ECU and that it would take one day to get it and about an hour to install. He quoted us the $800 for the part and $90 to install it. Total $890.00. This was THURSDAY, SEPTEMBER 1, 2011. We did not hear from TONY the shop manager until the end of the day on TUESDAY, SEPTEMBER 6, 2011. TONY said they had just received the ECU and would have our car ready by FRIDAY, SEPTEMBER 9, 2011. During this call, Tony said that the total was now going to be 1160.00 because of the diagnosis fee and tax. Difference of $270.00 from the original quote AND a difference of over 5 days more with our car. We are a young family with a new born made to drive one car for over a week and made to come up with over a 1000.00 for a PART THAT NEVER NEEDED FIXING. Turns out, TONY the shop manager, called us Friday, said the part "didn't work" and we could come get our car because it couldn't be fixed. He said he would charge us. How nice of you, TONY the shop manager. Perhaps you didn't charge us because you LIED about the part that wasn't broken to begin with? Hmmm. Long story short, we picked up our paid off '99 Mercedes, took it to a different establishment that ONLY WORKS ON MERCEDES and were told that our car is in great shape EXCEPT we needed to get a major TUNE UP! He said he could have us going, good as new within FOUR HOURS. POINT? DO NOT GO TO OVER SEAS AUTO HAUS in FRISCO, TEXAS. They take advantage of people, have horrible customer service, lie, and over charge. I give OVER SEAS AUTO HAUS a big TWO THUMBS down and ZERO STARS thanks to TONY the DIS-service manager.
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