Took my 2004 Dodge Durango to Doug's Offroad, heard good things about them. Well, wasn't good in my case, my engine light came on, took it to them (they was the closest shop near me) We dropped it off at about 11am I called at 3:15 to see what was going on with it, the woman (real nice) couldn't give me any information about it, but said Brad was taking it out on a test run to make sure it was ok, around 4 I dan't heard anything from them so I decided to drive over there and see what was going on, since obviously it was fixed because when I called at 3:15 he was test driving it, I get over there and my Durango wasn't there, I asked about it and she said he was still test driving it that he would be back very soon so I decided to wait, while there she was telling me what was wrong with it...she said it was nothing and that they did an oil change...I said well, it had to be something the engine light doesn't just come on for no reason, she said Brad would explain it to me when he got back I waited and waited and waited...20 mins goes by and he still isn't back (she said he was just driving it down 321 to pay they water bill, I was thinking to myself, ok he's running errands in my car using my gas, ok, whatever, the water company is just down the road) after setting there about 35 mins he finally pulls in, I asked him what was wrong with it and he said it was an EVAP code, which probably meant that my gas cap was lose or something to that affect and cleared the code, I repeated to him several times that clearing a code isn't fixing the problem, the light will go off when whats causing it to come on is fixed, he just ignored everything I told him. Well not even a month later the light comes back on, I go to Auto Zone and have them hook it up, same thing EVAP code, luckily a woman that worked there gave me her husbands phone number that works at another known shop in town and told me to call him, I go to his work place, he actually hooks it up to a REAL diagnostic computer that tells exactally what is wrong with it, the Intake is bad...So, my lesson was learned I paid $131 (minus the cost for the oil change) to have Dougs Offroad hook my car up to the same computer that I could have had Auto Zone do for free, had I known what rip offs they were I would have had the money they charged to hook it up and more gas in my Durango, giving the time I called and he was test driving it until he pulled in with it was over an hour and a half, its not like those V8's are cheap on gas, I was like dang it, he used over a quater take of MY gas to run his errands and then charged me this much money to tell me nothing was wrong with my car when in fact there was something wrong with it, something that would have costed a heck of a lot more money to fix had I not taken it to a REAL mechanic, this place just wants your money, don't let them feed you a bunch of crap and just remember, if you take your car there for a diagnostic, save the money and take it to Auto Zone, because Dougs Offroad uses the same thing Auto Zone does. I couldn't give a zero on the ratings so the one is for the sweet woman that works at the desk...NOTHING ELSE!!! BEWARE
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