BUYERS BEWARE!!!!! We bought a 2006 ford explorer for about $9500 from Northeast motors in North Hampton, NH from cargurus.com. Decent price, was what we were looking for, they are local and delivered to us, and it even came with an inspection sticker. The first 2 miles that I drove it, the check engine light came on. Called them immediately and they said there was nothing they could do until they talked to the owner. The owner had the secretary email to bring it back and they would pay for HALF of the repairs. Brought it to our local garage and they found numerous things wrong with it totally about $2000 in repairs. Local garage said it should have NEVER passed inspection as it was unsafe to drive. I had driven it with my 2 kids in it already. The brakes and rotors are horrifically bad ~ not road worthy. The ball bearing in one of the tires is gone ~ another safety hazard that shouldn't have passed inspection. One windshield wiper is broken ~ another reason it shouldn't have passed inspection, As it shifts in to overdrive, it severely bucks which our mechanic says means a bad spark plug and it is a big job to take the spark plug out of these things. The bushing on the serpentine belt is bad causing the serpentine belt to slip and needs replacing. Our garage gave us written statements for all of these things (which we gladly paid to have a full review) and we supplied to the owners of Northeast motors and they respond with "We are in business to make money NOT take cars back". Really? Sound like good customer service? We literally drove the car for about 25 miles and parked it and they won't take it back. They offered to do the repairs but only if WE paid for half of them? REALLY? Would you trust having them do the repairs? They are in the business to make money. They would probably put used parts on or jack the prices up so that we have to pay for it all. Very Dishonest and Deceptive people. Even their own warranty states that they will pay half of all repairs. So they sell a car knowing that there is a ton of things wrong with it, you bring it back and you pay for half the repairs. YEP! They are in the business to make money and tuck it to the customer. This place is a complete hack job of a dealership. DO NOT BUY HERE! Unfortunately, we will have to pay for the repairs at our own garage and take them to court to be reimbursed!
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50 Durgin Ln, Portsmouth, NH 03801
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