Norm is honest and knowledgeable. I bring both of my cars to Norm - one is an older import; the other is a newer domestic. He always comes in at or under the price I expect, and I've never had any trouble down the road. He will tell you what needs to be done, and won't do anything that's not needed. He could have told me my rear brakes needed replacing, but told me to wait for another 20,000 miles, and even told me what it would cost when they do need to be done. I'm actually not sure what his hourly rate is - I've never asked, but I know I'm always surprised at how little is costs me...I had to put in an amount to post the review.