This is an unethical company. I just had work done there where they didn't stick to the quote they gave. The 1st reason I was given was there was a part installed that wasn't on the quote. They couldn't find what that part was. Then they said they painted my quarter panel of my car. Funny, I looked at my car and the scratch that was there hasn't been touched, how should one think they painted it? This all resulted because the insurance company of the person who hit my car wrote an estimate. I opted for an independent estimate which came in $100 less than the insurance company. Nationwide insisted on having a copy of the ins co's estimate which is what they wanted to charge me. It took me over an hour, but I finally got the estimated price. These folks will say anything to get the extra $ and don't seem to have a clue who their customer is. I vow, after all this to make sure everyone realizes that this company does not stand by their estimates - so what are they really worth? I had them threaten to call the police if I didn't leave, I had done nothing wrong except ask that the charges be substantiated. I refused to leave and asked them to call the police. I heard all kinds of excuses of why he didn't know. Yet this is the guy that was collecting the money. He said I needed to come back tomorrow. Like someone was going to be there then when they weren't there at the same time today. He finally had to get someone on the phone who I had to reiterate my entire story to and they finally said just stand by the estimate. Why should it take this much to get what's fair?