I called this location on Friday asking about pricing for a front-end alignment. Preston, the manager told me the price was on special for $71.99. I thought that the price was high soI researched other stores and found every store cheaper than their price for the same alignment service. I went online to http://www.monro.com/promotions-coupons and found a 20% off coupon that would have saved us $14.40 and based on the quoted price of $71.99 that would have made our final cost $57.59. When we showed up to pick up our vehicle, we presented the coupon for 20% off and the assistant manager, Anthony Heindl Jr. rang us up and said we owed $71.99. He said the quoted price already included the 20% off coupon. I wasn't told by Preston that their price was $89.99 (which I would NEVER have paid) minus a coupon to bring the price to $71.99. (Which I would NEVER have paid either) I made my decision to take my vehicle there based on the 20% off of the $71.99. Preston came out and talked to me and basically called me a liar and said he told me the price was a managers special, which he did, but he never told me it included a 20% off coupon. I know Preston had the autonomy (or at least should have) to make it right for us and give me the $14.40 but he didn't. He just stood there argued with my wife and myself with 2 other customers in the store. I will never go back to a Monroe Muffler/Brake & Service EVER. All my friends and especially the service station that referred me to them will know about my experience at your store.
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604 Frederick Street, Hanover, PA 17331