Truly the "go to shop" if you want the work done correctly and honestly! There is no other shop in this area that has the knowledge and know how that George and his staff do. You will be told exactly what needs to be done or how the work needs to proceed with an estimate of the cost. We would recommend and have recommended Miami County Import Auto Repair to anyone needing honest, sound advice and repairs.
I apologize for not noticing this post of MISINFORMATION more recently. I wish to address the issues brought by this anonymous post. Let me ad that I find it quite insulting to myself, AND women, to make this a sexist issue, as well as the complete and total FALSE accusation(s). I have never talked down to anyone or tried to make anyone that comes into my shop feel uncomfortable. I strive to make my customers feel at ease and comfortable when they arrive and until they leave. First of all, upon review of my client files, I FIND NO HISTORY IN MY RECORDS of a "forty something female" bringing a vehicle in for an overheating complaint, or much less being told that their vehicle had a "cracked block." I extensively researched my client base history and found NO SUCH DIAGNOSIS OR CHARGE . As for giving straight answers, if anything amongst my customer base, I have been told that I give extensive, descriptive, and thorough information than what is required to explain their vehicles needs or services. I am always told that my explanations are greatly appreciated. I always try to maintain an honest and professional manner. The statement of getting "customers to junk" their cars to me, that is never a statement that I would make to any of my customers. We service many older vehicles and sometimes repairs can cost more than the value of the vehicle. It is the customer that has to decide how to proceed. The vehicles that I sell very, very, intermittently on my private property, are my own or possible customers that choose not to repair their vehicles and ask ME if I would like to purchase it from them. Most of the vehicles are not from my customers, but from customers or friends that ask me to allow them to put their vehicle in my lot with a for sale sign in them for "their" private sale, not mine, since it is a very good public area and can be seen easily by traffic going by. As far as cost of repairs, I am not the cheapest in town, nor do I strive to be. If a "cheap" job is the customers priority, I advise them that I only do quality work,use only quality parts, and will not compromise on this AND I am not the highest labor rate in the area. As for my credentials, which are on display when you enter my shop, I will put my qualifications, credentials,experience, certifications, awards, accolades, and customer surveys, up against anyone in this area who wishes to question my know how. I understand conditions or situations of telling people things that they do not want to hear may create dissension, but I will always put quality and customer care over repairs, as I find customer trust more important than making a "quick buck." I have NEVER told a customer to "sign me over your car and I will get rid of it for you" EVER in my career. It is never my intention to remove a customer from their vehicle, it has always been my intention to keep a customer driving their vehicle, thus saving them the expense of purchasing another vehicle that may have problems and issues. I offer all of my customers FREE inspections on their vehicles, which a considerable amount use for a pre purchase condition check over. This service is free and no estimates are ever given unless a customer request them. As far the pizza place and cleaners, the pizza place has enjoyed stable rates during these economic times. As for the cleaners, there has not been a dry cleaner in this building for over six years, which should show that YOU HAVE NEVER been in this shop recently or otherwise. It is a shame people find it necessary to use slander as a tool for redemption, when truth and facts become one. In closing, I might ad that you are correct about one thing, my wife is a peach.
I am a 40 something female that took my car in for overheating at Miami County Imports, and found that he completely misdiagnosed my car and it was no accident. He is a mechanic that happens to be a con. Ever get a straight answer from him? He then will paint a terrible picture of the damages that have been done to scare you into spending money that is probably not needed. Or he will try to get you to junk the car to him or tell you “it is not worth spending the money to fix it.” After having him look at it and telling me the car had a cracked block, I had the thermostat changed for 40.00 and it was fine. All of those cars he sells on the corner are from duped customers that he got to sign over to him because he tells them that it is not worth fixing. Even if he would have diagnosed it correctly it would have cost 70-100.00 from him, as his labor rate is also the highest in town. Lonnie Brewer is about 40 bucks an hour. Guys out by the bowling alley are a bit higher and have exceptional import knowledge, and they don’t talk down to you like George Norton does. In this struggling economy we have the power to speak with our dollars. I choose not to go back to him and would ask that you look around a bit before you make that decision. If you had something repaired there it was probably pretty easy to do and he charged you through the nose for it. Otherwise, he will start in with “ sign me over your car and I will get rid of it for you”. His wife is a peach, but he disgusts me. Gig is up George, are you starting a car lot too at your patrons expense? Guess you will have the raise the rates on the Pizza joint and the cleaners, huh?