We took our car in for an oil change and used a coupon. They said the rear main seal was leaking (big repair). We took the car to another shop and they showed that the leak was coming from the oil filter cap. They said it was obvious it was not coming from the rear main seal. I was concerned about this mistake, so I called the manager at Meineke. He was very rude. I told him that I just wanted to let him know what happened so he could prevent it from happening again. He argued about how the other shop found the mistake, said he did 60 oil changes a week and did not need my business, and condescendingly, told me he was glad I found a shop that made me happy. He said he did not need to talk anymore and hung up on me. We then learned the cap comes attached to the oil filter. Our car was leaking before and after the oil change. It is unlikely that two oil caps would have a hole, so I believe they did not change the oil filter which we paid for and is standard on any oil change. I am disappointed in the manager's actions and the business's dishonesty and will not return to Meineke.
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