5503 S University Drive
Davie, FL 33328
5 mile max distance
Early Drop Off
Key Drop / Mailbox
Other Languages Spoken
ASE Mechanics On-Site
2 ASE Mechanics On-Site
You wrote a review for Meineke Car Care Center A moment ago
1.0 star rating 12/11/2017
I took my Hyundai car in because my warning light for an electrical issue came on. It was my belief that I possibly needed a new battery. I was told that my alternator was bad and needed to be replaced. I gave the go ahead. The total charge was approximately $430 including $240 for the alternator. Prior to receiving a bill I did not know that they installed a rebuilt alternator.
Two days later my wife was driving the car and the AC stopped working. Later that day, while she was driving, the electrical system of the car shut down and the brakes would not work. She could only get the car to stop by placing the moving car in park. Fortunately there was a police officer that she knew who was able to assist her with the traffic and in moving the car out of traffic.
We waited three hours for the tow truck to arrive and had the car towed to the local Hyundai dealership. They informed us that whoever installed the alternator damaged a hose for the AC which also resulted in the coolant system having to be flushed. This cost approximately $200. In addition they informed us that the alternator was bad. This was the same alternator that had been installed by Meineke two days earlier. Hyundai installed a brand new alternator which they charged us $300 for. In other words for another $60 or less I could have gotten a brand new alternator but was never given this choice by Meineke. Of course when we towed the car into Hyundai we had no way of knowing that the brake problem and the AC problem were both the fault of Meineke.
Today I brought the faulty alternator into Meineke. I was seekinga refund of my $430 repair bill. I was told by both the manager and owner that the best they would do for me is get me a "new" rebuilt alternator. Of course since I already had a brand new alternator installed by Hyundai this was not acceptable. In addition, I need the bad alternator for the court case I will be bringing against Meineke.
I only wanted my money back for the repair they performed negligently. I did not ask for any towing cost, for lost time without the car or for the AC repair costs. Their response was that they did not make the part. Since they make no parts of any kind there this means that they refuse to stand by any part that they install. They even refused to refund the labor cost or the profit that they made in selling me a defective alternator. They charged me $240 for the alternator but I am sure they paid far less. Steer clear of this repair repair shop which is not at all a respectable establishment who stands behind their work.