SCAM!! I took my car here due to a new strange sound. They tell me its shocks and etc.. $1200.00 later it will be fine!! Pay it, then I needed a muffler kit replacement( excuse my lack of knowledge for some names/terms) $300+ later, the car will be great!!! 3 weeks pass and my car sounds horrendous. I take it to Jakes in Oswego(who is AMAZING!) The women from jakes comes out and says to me "do you have another way home, this car is not drivable) Turns out I have a sub frame that is snapped in half. Which is also super pricy to fix. So I contact mavis and say did you not see this giant thing in the front center of my car?! I clearly know very little about cars, and when I saw my car lifted at jakes, and looked under I immediately knew something was terribly wrong. So while speaking with mavis, I learn that their mechanics are paid off commission. These SCUM bags "repaired" my car, telling me more issues each time, never that my car was extremely dangerous (not to mention the fact that my 2 year old daughters car seat was in the car every time they worked on it so they knowingly but my small child at risk to make a buck) We had to fight corp to get it replaced. The mechanics and manager made snooty comments, and BS reasoning. It took everything for me to keep my composure. These jerks had the nerve to supply shady, and clearly bad service, and try to make it look like I am the one at fault, and am way to dumb to see why. If I was so wrong your corporate office wouldn't of supplied you with a used sub frame to replace on my car, and also ask that you do it free of charge. I hope that everyone who is considering going to mavis to read this! DO NOT TRUST THEM, bring someone with you if possible that has some knowledge of cars. If not you will be screwed.