I called this place since I had a radiator that had a hole in it after hitting an animal on the road. Since they specialize in German cars (VW, Audi, BMW) I gave them a call. Got a great quote from the owner Victor and took it in to his shop that afternoon, since I didn't have a ride back he even arranged for a ride back to my house. I own a 2000 VW Jetta with around 110,000 miles and sadly, I have not put much into the car besides gas and oil. He called me the next day with a laundry list of items that needed to be addressed including the timing and serpantine belt. I knew the belts were getting bad and were cracking and squealing and the rear brakes were shot. I told him I was on a tight budget being unemployed so we came up with an action plan based on what was major issues and which could be done later. Service was incredible and the personal attention to the customer was great. Got a few calls along the way with updates and was really pleased. Not only was the price exceptional, he even offered to track down a new front grille that got crushed from debris that kicked up on the freeway a few months back and a door lock assembly that went bad -- two small things that were driving me nuts! Long story short....I have had the most incredible experience from this shop and he has a customer for life (well as long as I stay in the area). I am even planning on taking in my roomies 2004 Nissan Maxima for some major repairs.