Martell's Automotive Service

I called this place since I had a radiator that had a hole in it after hitting an animal on the road. Since they specialize in German cars (VW, Audi, BMW) I gave them a call. Got a great quote from the owner Victor and took it in to his shop that afternoon, since I didn't have a ride back he even arranged for a ride back to my house. I own a 2000 VW Jetta with around 110,000 miles and sadly, I have not put much into the car besides gas and oil. He called me the next day with a laundry list of items that needed to be addressed including the timing and serpantine belt. I knew the belts were getting bad and were cracking and squealing and the rear brakes were shot. I told him I was on a tight budget being unemployed so we came up with an action plan based on what was major issues and which could be done later. Service was incredible and the personal attention to the customer was great. Got a few calls along the way with updates and was really pleased. Not only was the price exceptional, he even offered to track down a new front grille that got crushed from debris that kicked up on the freeway a few months back and a door lock assembly that went bad -- two small things that were driving me nuts! Long story short....I have had the most incredible experience from this shop and he has a customer for life (well as long as I stay in the area). I am even planning on taking in my roomies 2004 Nissan Maxima for some major repairs.

I stopped here today to see how much these guys would charge to install rear break pads on my vehicle. I had my own pads that I picked up from the dealer. The guy at the counter instantly said “we don’t install customer parts”. Totally threw me… Had they done this for me; they probably would have had me for a regular customer for oil changes and miscellaneous repairs down the road. I am new to the area and looking for a good shop for maintenance & repairs. Because of my experiences with this I highly doubt that I will return to these guys for anything. What happened to customers being the focus? It’s a shame.

I received excellant Customer Service at Martell's Automotive. I'm very happy with the work that was done on my vehicle and will make sure to reconmend this shop to others. I had brought my car in to the shop as it was leaking and was not running well. The owner said he would do an inspecition on my car and let me know what he finds out. After he did the inspection he called me to inform me of what was found and reconmend a major tune up be done on my car, as my car was way over due for it's major tune up and needed the timming belt replaced. He was very nice when he called me and exlained in detail what he reconmends and the cost of the repair. I like the fact that he called me with the cost before any work was done on my vehicle. Some places just do the work and then give you a bill. This shop took the time to explain and let me know the cost before hand and uptain authorization before the work was started. I like that very much. I then authorized the work to be done on my car. The owner kept me informed on the status of my vehicle. When I got my car back, it ran very smooth and I've have no problems with it at all. I am very happy with the service.