Took my 2016 Honda Accord in to get the r/h mirror with lane following camera replaced and some minor door damage. They gave me an estimate and I paid the deposit for parts and scheduled the repair. When I picked the car up there was some cleanup work that I had them do and the camera aiming had not been done. Was told to bring it back since it was close to closing time and it would take 20-30 mins for the technician to complete. Took it back in and they pulled it in to accomplish. The service tech came and told me it need to go to Honda for the aiming which I would have to pay for. I told him I wanted to talk to the owner and he got me in touch with Carlos Taveres. I told Carlos that there is an implied expectability that when you bring a car in for repairs the repair will be done in total or you are notified of tasks that are not included. I was told of no additional tasks or costs. He explained it was not their fault as they did not have the equipment and the estimator program did not include that task. I had to get the camera aimed at my cost. I would not recommend Maitland Auto Body Shop because they do not appear to have the expertise to determine proper repairs. Bad customer service and satisfaction.
This shop is not an AutoMD Featured Shop. Compare to Featured Shops nearby.
690 East Semoran Blvd, Casselberry, FL 32707
6363 E Colonial Drive, Suite D, Orlando, FL 32807
8615 N Orlando Avenue, Maitland, FL 32751