I brought my car into Lioe's 10/16/2014. I suspected that my breaks needed changing. I dropped my car off to be worked on and they called me to say that indeed the breaks needed to be changed. I agreed to this service, paid the amount asked ($369.02). I received a printed receipt from Lioe's describing: 1) Front brakes 100%, Rear brakes 60-70%. And was told my car was good to go with no further verbal or written instructions for future repair notes. It is now 11/26/2014. I've noticed a loud screeching noise again coming from what I believed to be my breaks. I take it back into Lioe's to see if they can assist with finding and/or fixing the problem. They instruct me that the screeching noise is now coming from my rear breaks and that to fix it they will have to replace my rotors, calipers, and pads, and that because I "waited so long" (its been a month) to bring the car back , that it is going to cost me $760.00. I was misled to believe, just a little over a month ago, my car was in fine and safe working condition. I find it nearly impossible to believe that my breaks could go from 60-70% one month to metal on metal grinding the next. I fear that my life was put at a risk by this automotive service withholding very important mechanical information that I entrusted in them to provide for me. I should not have been told that my rear breaks were at 60-70% last month, and then now come to find out they are completely in non-working condition. Had I been told this initially, I would have paid 10/16 for my rear breaks to fixed as well as the front. I am now being charged extra to fix a problem that should have already been taken care of. I did not ask for them only fix my front breaks. I asked for them to fix and replace anything that needed to be fixed concerning the breaks- for my safety- and they did not. The reason why I bring my car to a mechanic is because I lack the knowledge needed to identify or fix this problems myself. It is their job as a automotive business to tell me, the customer, what I need for my car to be safe on the road. Had I been offered or even told that my rear breaks were in such condition I would have had them replaced that very day. But no such thing was told to me. I believe this was done to put me in this exact situation- where I am now paying hundreds of dollars more for a service that could have been prevented only a month ago. They were totally unwilling to give any kind of discount for their wrong doings and my inconvenience. Despite the other reviews, this place is dishonest, unprofessional, and inexperienced in their field to say the least. Lastly, as a woman I hate when I am treated differently by men in the automotive community. This place will try (and succeed) at taking advantage of you if you bring your car here. If you want to be spoken to in a condescending manner and straight up LIED to and charged exorbitant prices for their mistakes, by all means bring your automobile to Lioe's.
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2701 4th Avenue S, Seattle, WA 98134