Lentz Auto Repair Holland

AutoMD Reviews

• Disappointed customer
  on Sat 03 September 2016

  Do not trust their scheduling. I spent $140 on a tow to have them replace brake lines, only to have them tell me at the end of the day they didn't have a chance to even quote the job. And that it would be Tuesday before they could. I understand things can come up, but the appointment was made on Friday, I explained the need to have the work complete on Saturday, and was told no problem. My attempt at convenience cost me a total of $280 in tow bills, because they are dishonest about doing the work on time. And yes dishonest is strong, but when you don't even take the time to put together a parts list/quote after assuring your customer the work will be finished that day? You are being dishonest. A truly disappointing customer service experience.

• gtom
  on Fri 11 November 2011

  Met a fellow named Jeff (manager?) and he was extremely friendly and helpful. Not sure what the other reviewer was writing about because my experience was really good.

• Fair
  on Thu 31 March 2011

  We had a coupon for free brake pads and were not greeted very receptively when we declined further service. My husband called our regular mechanic and they could do it cheaper so it was only logical we would bring it there. (beyond the free coupon) He was treated very rude from then on out. He specified that he wanted ceramic pads and they agreed but did not follow through. Now his rims are getting filthy with every commute. When he called to inquire he was treated EXTREMELY poor... obscenities etc We were told by someone else before we went that the coupon wasn't worth it and their customer service was horrible but gave them the benefit of the doubt. Wish we could take that back now. :(((