I have purchased many many many new cars in my time and have never received such POOR service!! This dealership has such a blatant disregard for their customers it is unbelievable!! I purchased my new Edge on 11/26/14, they rushed me out saying that it was the Thanksgiving holiday and they wanted and I quote "to get the hell out of there". I wanted to go ahead and make my purchase on that day because Ford was having a promotion offering a $1,000 Amazon gift card for all purchases made on that date. About a week later my sales person calls me and says that I need to put down a $1,000.00 but my payments will come down. I was in AL on business and he brought the new contract to me to sign and they had changed the amount they gave me on my trade from $7,500 to only $5,500. Several days later I received another message asking me to come by the dealership they had another paper for me to sign and to bring my down payment in cash that they couldn't process it as a credit/debit that they were charged. When I take in the cash and to sign "the paper" it was a new contract where they had upped the cost of my Edge by almost $1,000 saying that they had charged me the wrong price for my Edge and that I needed to sign the new contract. I asked to speak to who was in charge, the Finance Manager made a call and said that "he" said there was nothing they could do. I said well "he" need to come and talk to me face to face and who is "he". I was told that "he" was the owner. A very young man came in the room finally, whom I found out was NOT the owner but the owner's son. He looked at my contract and asked did I take out GAP or an extended warranty and I told him no that I had not. So he fiddles around for a bit and said ok I fixed it and left the room. The Finance Manager then gives me the contract and I look and the sales price for the car has not gone back down at all, so I asked him how it was fixed. The Finance Manager laughs and says all he did was take out your GAP coverage. I told him that I was NEVER suppose to have GAP that I did NOT want it that I have it at a much cheaper cost through my insurance company. I then told them to give me back my trade that I was not going to do it. They said that my trade had already been sold so I had no option. Then several days later I receive a call from my salesman telling me that they don't know where my $1,000 CASH (as requested) down payment was. I told them that was NOT my problem, he asked me to come into the dealership to speak with them about the "missing" down payment, I told them I would NOT under any circumstance EVER step foot back in that dealership again!!!!!!! My tag expires in 4 days and they have not yet processed the paperwork and I can't get my tag so I will not be able to drive after 4 days till they get it done. I called Ford today because I have not yet received my $1,000 Amazon gift card and they inform me that LEGACY FORD has claimed they gave me a $1,000 so I will NOT be receiving my gift card. This dealership is so underhanded with their lies and deception it is ludicrous. BEWARE!!!!!!! I wish that someone would of warned me!!!!!!!
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