It's funny how the first reviewer knew the hourly rate, I have been taking my car and my wife's and now my son's for 27 years and I didn't. First and formeost I wanted to be sure my family was safe when they were in the car. From Norman Knox , to Rob Knox and now Scott Knox, you will not find nicer peopleor finer mechanics. I put myself through school working as a mechanic, I would know when I'm being ripped off. I am not sure where the first reviewer went, but it could not have been Knox's, or maybe he's a competitor trying to ruin Knox's reputation. Regardless, the work is done right the first time, it is always less than the dealer, and they bend over bacwards to explain and help you with your car problems. I am a small business person myself, Knox's is a fine example of a honest small business.