Hello everybody, I have a BMW series 5 and my guarantee expired few months ago. I decide to go to Kar Bar Performance with the idea to save some money and have a good or aceptable customer service. I review the web page in detail and decided to take the risk. My car was diagnosed. I was told I had to change two parts and the labor takes at less three hours. When I back at home I decide to do a research in the Internet about the procedure to replace the 2 parts, I found on You tube it takes only 15 minutes for one part and 8 minutes for the other so I return to the place after an hour and the car was ready. I ask why they told me 3 hours if they can do the job in less than 30 minutes. I request to talk to the owner an the respond was " it is what it is, only pay for and pick up your car " with a bad actitud and rude way. I payd about $500 for parts and 25 minutes labor. After that I call to the dealer to request an estimate for the same labor, to my surprise the dealer is cheaper...... How would you feel if this happens to you?, how would you see yourself ? What would you say about yourself ?