Awful experience and horrible customer service! I had my car towed by this company after getting in a minor accident. When I went to get my car released so the insurance company could have it towed to another shop that I decided to get my car fixed at, they gave me such a hard time for no reason at all. Including talking bad about my insurance company. After giving John's Auto Body all papers they requested and signing the release, they will held onto the car another 5 days and continued to give my insurance company a hard time and would not release the car. The customer service lied to me about releasing car and overall, the experience was just horrible. They seemed to be spiteful because I chose not to get my car fixed there. On top of a bad situation, they just made it worse. I wouldn't trust this company to even tow my car again, let alone fix it. I think they were just looking to keep the car longer, so they could charge the insurance company more money. Completely unethical and untrustworthy.
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