I was recently over in San Angelo- 750 miles from home. My vehicle was acting up and it was electrical. I took it to Jim Bass Ford and they told me I needed an alternator, o2 sensor, and fuel pump and it would cost $1500. I told them I just needed to get home, what would get me home? They said an alternator. I told them that Sears checked the alternator and battery and that they were fine. They repeated that was what it needed. So, I told them okay. I paid $480 for the alternator (which is 1/4 of my monthly income). I got 1 hour out of town at 9pm and my van completely shut down. It wouldn't turn on, the lights wouldn't work, etc. I ended up calling 911 with 4 kids in the car and sitting there for 3 hours waiting for police, a ride, and a tow truck. I had it towed back to JB and they said it started right up and wouldn't fail to start once they jumped it, but now it was over heating and the engine was knocking and I needed to trade it in. I told them I couldn't afford to do that out of state. They refused to give me a refund and said that I had signed for the alternator. They're lying about what they said to the BBB. And, as of right now, I'm at home from a rent a car which cost almost $300 and my car is in a drive way in San Angelo. I have owned 4 Ford automobiles in my life- I'm only 33. I can tell you that this will be the last one! If you need a car, or have car trouble, save yourself a ton of money and heartache, and go somewhere besides Jim Bass Ford!