I had 2 of my motor mounts replaced on 04/29/2011. I returned on 10/29/11 for an oil change and informed the manager that the vibration from my motor mounts had returned. He explained to me that they "didn't have time to look into the issue." As a paying customer, I take my vehicle to a professional and expect my concerns to be addressed, taken seriously and the issues resolved. Unfortunately this was not the case. When I recently contacted them again to have the work corrected, they informed me that NOW my car/parts were no longer covered under warrenty and that my car is know for this issue. Had they taken the time to address my concerns at the time I presented it to them, my car would have been covered and they would have had to replace it at no cost to me. When I addressed the issue to the general manager, he was not only condesending but rude! When I spoke to the owner, he was even worse! In the end of our conversation, he even SCREAMED at me, "Don't come back, we don't want your business!!" and hung up! I am flabergasted at the entire situation. I had not intention of taking my car back to a shop that does not stand behind their work and parts. I was merely trying to explain to the owner the manner in which I was treated. As an owner, I thought he'd find this information helpful to imporve but apparently not. NEVER GOING BACK!!!
This shop is not part of the AutoMD IQ! Network. Compare to AutoMD IQ! shops nearby.
6311 W Bell Rd, Glendale, AZ 85308
12251 N 51st Ave, Glendale, AZ 85304