Let me preface this review by saying I've only ever made extremely positive reviews on Yelp, and I never planned to make a negative review that could potentially hinder a quality business, particularly one in my hometown. With that said, if I could give Henry's Super Service zero stars I undoubtedly would have. In the 33 years I've been alive, I've never had a business take advantage of me more than Henry's Super Service. So much so that I'm in the process of hiring a lawyer to go to civil court with them. It all started when they told me my 2010 Honda Accord's timing chain broke and that I needed a new engine. They found a used engine and installed it (this was $2,700), but when they returned the car to me, the check engine light (along with essentially every other light on my dashboard) would not turn off. This meant I couldn't get my car to pass emissions, unless I did it there (illegally). So they decided to illegally slap emissions/inspection stickers on my car (keep in mind I had no choice but to allow them to do this, that's if I wanted a street-legal car). I drove the car for the next 10 months before I realized I had an issue with my manual transmission. They determined it was a slave cylinder, and supposedly fixed the issue for $260. Roughly three days later, I started having the same issues with my transmission (I was laboring just to get it in gear), so I took the car back to Henry's Super Service. Larry, the owner, ran every transmission-related test he could run on the car before returning it to me with the words, "There's absolutely nothing wrong with your transmission." The same thing happened a week later, and once again Larry told me the same thing. So I continued to drive the car (I commute everyday from Latrobe to Indiana), and one night on my way home from work, the transmission started acting up again. I made it home, but the next day when i woke up and attempted to pull out of my driveway for work, my car stalled, jerked around a bit and then locked up. Keep in mind, I've had manual transmissions my whole life, so I know how to drive a stick. I had the vehicle towed to Henry's Super Service, where they told me I needed a new clutch. When I asked the mechanic how I could possibly drop a clutch after they ran a series of tests on the transmission less than a week ago he said, "Well you were obviously drag racing someone or dropping the clutch over and over." That was the biggest slap in the face he could have ever given me. Why would I be hard on a car that I know has something wrong with it, especially when I depend on that car for my livelihood? I was driving the car gingerly everywhere I went, so when he told me it was the clutch, it seemed obvious that it related to a mistake they made when they replaced the slave cylinder. I ultimately had to pay $1,000 for the clutch job, and was treated like less than a human in the process by the owner Larry and his wife (who also works there). The only person that treated me decently in the process was a mechanic named Jigg. But the icing on the cake happened after they returned the car with a new clutch in it. At that point, my car needed to pass inspection and emissions tests. And even though they did it illegally for me before, Henry's refused to do it again, and it was only because we had a personal disagreement. I took the car to several other mechanics, and only the Honda garage could tell me what I needed to do to remove the lights on my dashboard (It would have cost at least another $1,000 to get it to pass). So in the end, I had to trade in a six-year-old car that I just dumped $3,700 into. The message I wanted to convey to any potential customer of Henry's Super Service is that this is not a decent business, and even if you're a repeat customer, this could easily happen to you.
This shop is not an AutoMD Featured Shop. Compare to Featured Shops nearby.
5133 Route 30 East, Greensburg, PA 15601