These people are awful! We took in our Subaru to Halpert for service with a list of things we wanted them to look at. We wanted them to change the oil, check the struts, check the brakes, and check a belt that was squeaking. They came back and said that the belt needed to be replaced, the brakes could be repaired, and there was nothing wrong with strut but we needed a new control arm. Since this was all going to be less expensive than we thought, we had them fix it all and change the oil. When we picked up the car, it didn't feel any better and there was still something clearly wrong with the struts. Also, the e-brake was no longer working. We called the shop, and the guy at the service desk said that there was nothing wrong with the strut, and that the issue with the e-brake could have been caused when they were repairing the brakes. My husband took it back there and they found that the e-brake had been disconnected, which they fixed. They put our Subaru on the lift and as soon as they removed the rear panel, they saw that he rear left strut was completely blown. The guy at the service desk, Greg, tried to tell us that we never asked for them to check it, and tried to prove it by showing the work order, where it was plainly stated that they were supposed to check it. Needless to say, we got the e-brake fixed, as it was a mistake on the part of their technician, and we will NEVER be going back there again. Do not trust these people. They are crooks.
This shop is not an AutoMD Featured Shop. Compare to Featured Shops nearby.
8825 East Ave, Mentor, OH 44060
170 Blackbrook Rd, Painsville, OH 44077