GTS Express Lube

I will start by saying the staff is very friendly and the service is quick, which is nice. However, I went in for an oil change and to have my rotors checked. I was told the oil change would be 57 because I have synthetic oil, this is normal so no problem. I then told him that I needed my rotors changed because my car shakes ONLY when I brake. I was told by a quick glance that it was very likely due to my tires but he would check the brakes and call me. I received the call and was told my car was ready and that my brakes and rotors were fine, that again I needed new tires. I went to pay and was told it would be 70. I was so upset because that was definitely NOT what I was told. He said because I have to have a special oil filter they charged me more. First of all, I was never called and told about the extra charge. Second of all, I have NEVER been charged extra for a "special oil filter" anywhere else. I left there feeling upset and uneasy about his diagnosis for my car so I went to another shop. Long story short, it most definitely was my rotors, not the tires. I would have been VERY upset if I would have bought new tires and the issue still wasn't fixed. I went to GTS because a friend recommended it because of the friendly staff but I will not be going back.

Months earlier, I had gone to GTS to get an oil change. They then asked me if I wanted all of my fluids filled and all that. I hadn't had it done in a while, so I said go ahead. That cost me $75. I can understand that. But today, I had my wife go there to get an oil change for me. I told her that if it cost more than $35 to straight up leave. If they told me something was wrong with the car, it didn't matter. all I wanted was my oil changed. So when she got there, that's what she told them. She just wanted an oil change.First of all, they told her it would take 15 minutes, and it took about 45. and then second, they took advantage of her. They either put ghost charges on the receipt, or they did actually do the work and just charged her extra for it. I am never going to this chain again. Even after it was recommended by a local Auto Zone. To take advantage of someone like that. The oil change I wanted cost $34.99. They stole $45 from me. Thanks a lot GTS. Now I see why you're in business still.

I went in today to just get an oil change. He said it would cost a total of $74. I then asked if that was just for the oil change, and he told me yes. So I believed him and let him do what I "needed." When I got my receipt, they had done a ton more than what I had asked. They changed all the fluids in the car, and replaced the air filter. The oil change itself was $34.99. They did way more than i asked and charged me for it. I will never EVER be returning here, and I do not recommend anyone going there. I am very disappointed.