I will start by saying the staff is very friendly and the service is quick, which is nice. However, I went in for an oil change and to have my rotors checked. I was told the oil change would be 57 because I have synthetic oil, this is normal so no problem. I then told him that I needed my rotors changed because my car shakes ONLY when I brake. I was told by a quick glance that it was very likely due to my tires but he would check the brakes and call me. I received the call and was told my car was ready and that my brakes and rotors were fine, that again I needed new tires. I went to pay and was told it would be 70. I was so upset because that was definitely NOT what I was told. He said because I have to have a special oil filter they charged me more. First of all, I was never called and told about the extra charge. Second of all, I have NEVER been charged extra for a "special oil filter" anywhere else. I left there feeling upset and uneasy about his diagnosis for my car so I went to another shop. Long story short, it most definitely was my rotors, not the tires. I would have been VERY upset if I would have bought new tires and the issue still wasn't fixed. I went to GTS because a friend recommended it because of the friendly staff but I will not be going back.