They've got a great scam going here. They don't even have to worry about customer service when your vehicle isn't towed by choice! They are dishonest, unprofessional, rude and unethical1 After my vehicle was stolen it was abandoned at a gas station and towed by Goch and Son's. 1. They didn't follow city laws and police procedures. Detroit requires that any tows not requested by the owner or operator be authorized by Detroit Police. They did not call the police first. You would also think that if you are towing a vehicle with a broken driver's side window you might suspect that it was stolen. They have also now caused the crime scene to be contaminated, pretty much eliminating ANY chance to find the thief. 2. They are holding are vehicle hostage. They won't let us even look at our vehicle which is locked in their impound lot. We have only their word that it can't be driven and are insisting that, in addition to the first $75 for being towed to their lot, that we pay more money for them to tow it out of their lot. 3. When we tried to talk to them (being totally civil) they refused to even give us any information and hung up on us. This happened 3 times.
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