Absolutely the worst customer service I've ever received. Had my vehcile towed to them for a fuel tank solenoid issue where my engine was not receive fuel when the accelerator was pressed. They had my vehicle from Monday afternoon untill Thursday and I was constantly lied to about it being "next in line". When arriving at the establishment I spoke with the manager who informed me that his workers were blowing smoke up people's butts as to not make them angry. He then proceeded to tell me that he would do our diagnostic and smog check for free since we weren't yelling and screaming at him. Two days later he tells us our entire engine needs to be replaced and that it would cost 2800$. I decided to take the vehicle back and get a third opinion. When the tow truck arrived he would not release the vehicle to the tow driver claiming that I owed him 85$ for diagnostic. DIAGNOSTICS THAT HE CLAIMS HE NEVER RAN BECAUSE HE LOOKED UNDER THE HOOD AND NOTICED THE TIMING BELT SLIPPED AND MESSED UP THE ENGINE. I will be speaking to the attorney general's office about the unethical practises this company seems to follow.
The mechanics and personnel at Get R Done really do have patients to deal with warranty companies that causes problems. The day my claim was approved, after a week, they immediately started to work on my truck and did a awesome job. My car has heat! Not only do they get to the problem, they make sure anything around it doesn't effect it. Freaking high speed! They truly do magic when it comes to prices. I highly recommend these guys.
Being new to the area and a Soldier on Ft drum I took my 2004 Cadillac Deville to a repair center off Bradley St In Watertown to have my rear main seal replaced. In order to do this they had to remove my vehicles subframe. They then informed me they could not figure out how to put it back together. I called several repair shops and explained what had been done and no one would touch it as it was in pieces!! I reached Get R Done through the phone book and process of elimination. They agreed to re assemble my car and I had to have two wreckers tow all the parts and subframe there. They fixed it perfect in two days and were fair on the price although I would of paid anything at that point. I will always use them and highly recommend them to everyone reading this review I have pictures of my car in pieces and still cant believe it!! December 07, 2010 by Roger Sanka in Adams, NY — Roger, Adams N
I was failed for Nys Inspection by a Watertown service and given an estimate for $1700 on a 1997 Ford Explorer I bought for $1400. I brought it to Get R done for a second opinion they passed it through for $21.00. in addition they told me nothing the former repair center failed me for was even a failable offense. I will always use them they are very honest!!!!