Gateway agreed to a price to have our transmission rebuild of $1600 and it would take no more than 4 days. We took our car in. After 12 days we got a call from gateway and it was now going to be $4000. We about freaked, we had no more than the $1600 we borrowed from gma to fix it. WE had 2 kids. We talked them down to $2600 after begging for them to get it closer to what we agreed. WE went up there and made them give us an estimate this time in writing. Our car was NOT ready but we had to give the loaner back or they told us they would call the police for taking it. WE had 2 kids, I was prego and we had to then call my parents to come get us. WE lived over 30 min away. NEVER GO THIS SHOP. ALWAYS GET AN ESTIMATE. This happened to us about 9 years ag oand it still burns me to think about what they did. I hope karma gets them. Bill was the worker that did this to us.