This really hurts because I actually loved this place at one time. From what I hear, they are under new management now and it shows. When AJ was there, he always went out of his way to make sure people had the best deals and they would come back. His presence is severely missed. My nephew had problems with his car. It sounded like metal grinding against each other. It couldn't have been the brakes because they were just replaced not too long ago. I recommended him to go to Ford and Wayne as I never had much problems with them before. We made it over there and 778 dollars later, his car was fixed. They kept calling him too, adding more to the bill because they said they found something else wrong, and even tried to get a holiday deal out of him. He's paying for college. He simply doesn't have that much money. Then when he drove it home, he had the same problem happen. We contacted the manager, Monty, and he waited for us to come in. He claimed that the problems did need to be fixed and that he would look into it: free of charge. So he said there was another problem with the transfer case and differential fluid. He would look into a used part and the labor would be free. Thinking this wasn't going to be too expensive, we find out later that the quote for the part is another $700! What? For a $350 part? Needless to say, my nephew got raped. My family and I had been going to Ford & Wayne for years. We used to recommend them to people and give them business. No longer. This is painful for me to write as I loved this place and I can't believe that it ends this way. My nephew is currently looking for other opinions. Something tells me they will be laughing at this.