My 18 year old son's car broke down tonight so he called AAA, who sent out Foothills Wrecker Service. The wrecker driver arranged with AAA to drop my son off at UT Medical Center on his way to the mechanics. Rather than driving into UT Medical Center, the wrecker driver chose to drop him off on the side of Alcoa Highway at the Cherokee Trail exit. It was 8:30 at night, dark, barely above freezing, raining, and my son was in dark clothes. The wrecker driver proceeded to take the car to the mechanics whom had me on hold, waiting to speak to him. The driver said my son had requested he be dropped off on the side of the road and my son says the wrecker driver told him he didn't want to pull into UT because it'd be hard for him to turn around. I called the manager at Foothills, who identified himself as Mike. Mike told me my son had requested to be dropped off there and he would believe his 40 year old wrecker driver before he'd ever believe an 18 year old. AAA confirmed the arrangements were to drop off at the hospital. After speaking with the manager I advised I would be posting the treatment we received on public forums to which he threatened to sue me. So people, here is my review of Foothills Wrecker Service. If you would like your car towed by someone who has your safety in mind I would suggest another service. Foothills is ok with dropping teens off on the side of the busiest and most dangerous highways in the county, in the cold, dark rain and let them hope for the best.
This shop is not part of the AutoMD IQ! Network. Compare to AutoMD IQ! shops nearby.
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