Hi; my name is Dick Williams, President and owner of Flagship Automotive Center. We are a AAA Approved Auto Repair facility and operate to the highest standards as required by AAA. Coincidentally, we have just been nominated by the Venice Area Chamber of Commerce for "Business of the Year". The comment above from "Fred" is 100% unsubstantiated. If there really is a Fred who feels we have done him a disservice, I invite him to call me personally and I will be more than happy to right any wrong that Flagship or it's employees may have caused. That has always been my service ethic.