I took my car in to get the rear bumper replaced and painted and the passenger rear quarter panel fixed. After it being in the shop a week and getting a phone call stating it was ready, I went to pick up the car. I look the car over before going inside and notice that the quarter panel is not flush with the bumper, and the bumper is not painted correctly (it is not glossy and has a fish scale appearance to it). I walk in and let the guy know that it has not been fixed correctly and he tells me "you were in an accident so its not going to be perfect". FYI, I was in a parking lot and me and another person backed into each other. It was only about $1,300 worth of damage. I tell him I am not taking the car and he needs to get it fixed correctly. Another week goes by and I get the call to come and get my car. The quarter panel is now flush with the bumper, which is great, but the paint is even worse than before. On one part of the bumber it feels and looks like dirt or small rocks got under the paint, and on the opposite side of the bumper it has a white mark through it like something rubbed against it while it was drying or they just did not correctly sand or buff it. I bring the guy out to have him look at this and he tells me that they can just buff it out. How they are going to buff out small rocks and dirt in the paint I am not sure. I ask him why they called me when the car is obviously not ready and he says "I just work here" and "we dont go over the car with a microscope". Keep in mind a blind person could feel both of these spots, even if they are not visible to the eye (which they are). I take the car because at this point I do not trust them to do quality work. I have my insurance adjustor coming out today to help me get this taken care of. Five Star Collision in Carrollton does not do quality work, I would never recommend that anyone take their vehicle here.
This shop is not part of the AutoMD IQ! Network. Compare to AutoMD IQ! shops nearby.
16284 Midway Road, Addison, TX 75001
1620 S Stemmons Freeway Suite A, Lewisville, TX 75067
2992 Forest Ln, Dallas, TX 75234