Stay Away from these crooks. Over the past year my nephew has been taking his F150 to have an overheating problem fixed. These crooks charged him over $3000.00, including changing some parts twice. Finally they told him to go to another firestone shop to have his Oil Pump replaced. Now I am no mechanic but last weekend me and His Grandpa looked under the hood and found lots of missing nuts and bolts, the charge air was completely apart AND the Radiator was plugged. All I did was to put a flashlight in front of the radiator and look behind it to determine that very little light was coming through. We replaced the radiator with a new one from O'rileys, total cost $130.00, replaced all the bolts that Firestone had lost, put the air intake back together and now his truck is running cool as a cucumber, even with the current 95 degree temperatures. We have all the receipts to prove that these crooks have taken advantage of and out and out stolen from my nephew. We are sending letters to Firestone corporate and we want everyone to know that these people are crooks. If you go to them you will be ripped off!
I wonder why the tire manager at Firestone on Voss Road tried to run game and he used his "smooth talk" over me to try to have me get an alignment when I just asked them to clean my ful injectors?? What the hell does cleaning fuel injectors have to do with needing an alignment, especially when My tires were only 4 days old? He couldn't have used my tires to have made a sale by telling me my tires were worn. What is it these days? Are ppl desperate for money? I would have actually been had, as a woman, had I not known better. Ladies, get multiple opinions if you have to before agreeing to get something fixed! I just had an alignment 2 weeks prior. I had my car for almost 6 years and only had one alignment done on it ever. I was told that I really didn't need an alignment so the guy from another shop did other little things for me. Beware of the technicians at Firestone on Voss @ Westheimer!