F & R Auto Service

I don't understand the negative reviews that were posted here because we've been taking our automobiles to F & R since 2003 and have always been pleased with their service. In those 16 years we've found this family owned business competent and fair in all its dealings and a business that stands behind its work. They aren't parts hangers like so many other shops who sell you things you don't need but competently diagnose the problems and then charge fair, market rates to repair them. Businesses like this are rare today and a resource for Western North Carolinians needing dependable auto maintenance and repair.

ABSOLUTELY TERRIBLE SERVICE! TERRIBLE CUSTOMER SERVICE, & TERRIBLE AUTO SERVICE. MY CAR WAS JUST IN THE SHOP. SPENT $300. DROVE IT FOR 3 WEEKS, AND NOW THERE'S SO MUCH WRONG WITH IT, THAT IT'LL COST $1200 TO FIX MY CAR. THEY HAVE ABSOLUTELY NO EXPLANATION....................THEY SUCK!!!!!!!!!!!!!!! OH, AND IF THEY DON'T REALLY KNOW WHAT'S GOING ON WITH YOUR CAR, THEY GIVE THIS LONG WINDED STORY OF EVERYTHING BUT AN ANSWER. NEVER TRUTH. ALWAYS BS.

Seemingly incapable of communicating with its customers, F&R Auto Service is a family-run garage dedicated to wringing every last dime out of your wallet with its underhanded business practices and lethargic service. After calling ahead to schedule a routine oil change, I mentioned that my a/c wasn't blowing cool air and that I'd like for them to take a look at it and tell me what needs to be done. Forty-five minutes later after hearing nothing from anyone, I was given a bill of $180 and told that my car had been filled up with freon and that there was a leak in the system I'd need to have repaired. So in short, I was charged $70 to fill a system THEY IDENTIFIED to be leaking, told I'd have to visit again for a repair that could be "anywhere from $100-$700," and likely have to pay the $70 just for the freon AGAIN. All of this new-to-me information was delivered with an open palm outstretched, already prepared to collect my money. Absolutely despicable business practice with nothing communicated to me at ANY POINT while I was seated TWENTY FEET from the gentleman doing the work. F&R will never put its greasy hands on a vehicle I own again, they've made absolutely sure of that.

A family ran business that is outstanding in service and pricing. I will never take my vehicle to any other repair shop.