I moved from FL to WA. So I needed a local shop to care for my 3 BMWs. I learned from Eastside Bavarian while dropping off a rental at Hertz next door. I did my researched and decided to try this place instead of the local BMW dealer. On my first visit I did a vehicle checkup for my 2011 328i, which is driven by my 23 years old daughter. Ryan McCalla, my service advisor, treated me so well! He clearly explained to me a few concerns about my car and didn't push me to take immediate action on any. Small stuff, but I am so pro-active with my cars that I decided to replace battery and fix a couple of things. What makes this place special in my opinion is trustworthy to the point that I am planning taking there my 2014 335i and my wife's 2015 X1. I will also have my daughter continue servicing her 2011 328i there. I am so glad I found a place where I can service my cars with peace of mind!