Initially, I would have given this place an outstanding review...however all of those feelings have abruptly been replaced by pure rage. I was rear ended (into the car in front of me) in my Saturn and the insurance adjuster suggested I take the car to Dr. Ralph's for repairs. There was damage to both the front and rear ends and seemed to be a small coolant leak. Otherwise, while waiting for insurance processes, the car was driving fine. While dealing with the sure to be extensive and expensive repairs from the accident, these people were wonderful, even calling the insurance company to tell them about damage they hadn't accounted for. After the repairs, the body work was absolutely excellent. The car looked beautiful as if nothing had ever happened...BUT then...we got the car back on Tuesday, and took a trip to the shore on Friday. Miraculously, three days after this place had taken the entire front end apart, we have serious issues. The car wouldn't turn to the right without serious muscle, the leak was back and more serious and the battery was failing. We limped it as close to home as we could, but the car had to be towed off of the expressway. Thinking they'd take accountability for what happened we towed it there instead of where we usually take the car. Now Dr. Ralph's is saying that it's purely coincidence, "this happens all the time to cars" and is charging us for the repair of something they almost certainly hadn't replaced correctly when they worked on the car. Not to mention, they quoted a price for that second repair, and when we called back after discussing towing it somewhere else for the work because we don't trust them, the price was doubled and they tried to hang up the phone to just "get started" without further discussion and acted as if they were doing us a favor!! If ANYTHING other than pure cosmetic work could POSSIBLY be wrong with your car, please help yourself out and go somewhere else!!!!!
This shop is not an AutoMD Featured Shop. Compare to Featured Shops nearby.
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