I find them to be very good and straight forward. They always are up front about ways for me to save money even if it doesn't mean using them. I have gotten tires for two of my cars over the years. Most recently they help me in deciding if I should buy a used car or not and with their recommendation I did not make the purchase. From what I heard about the car afterwards it was the right decision. I do almost all of my car maintenance there and will continue until I see reason not to.