So let's get the first thing first: They did good auto work. if you are looking for a good auto service, dick's is the way to go. But if you are looking for a good customer service experience: LOOK ELSEWHERE. I was called: "A F**KING Idiot" By the owner himself. Told that anyone else is a retard who lives off of food stamps in a hut in their parents backyard. Repeatedly insulted, personally and professionally. They know what they are doing, but do not know how to deal with public at large. At least "Dick" himself. who is, as his name states. That specific word. If you want good work, go there and have them work on your vehicle. but make sure you deal with the issue. let them diagnose it and do the work from start to finish. Otherwise you are eligible and Likely to be on the receiving end of countless insults. There is no professionalism here. At least not from the owner, who is, as I said. What his name is. Great work, great prices. Bad professionalism and people skills. If you want that personal touch with people, find another place and pay a little more for the same work from someone with people skills. otherwise, drop it off. let them give you the diagnosis, pay for it and never say a word to the staff other than thank you. That's all I can really say. PS-After Thoughts: And the owner posts private information like it's public in every forum post and concept he thinks people will watch. Regardless of the morality or decency. so beware of your reviews. he is likely to attack you in them. and post your private information publicly. Remember it's only slander if spoken. In print, It's "Lible". Go to/speak of and about/and print your opinion at your own risk.