Horrible horrible horrible horrible service!!!! Made an appointment to get warranty service done, explained while making the appointment the issue, took my Touareg in 4 days later (enough time to order the needed part and by the way this is not a convenient location, but the closest VW dealership) made the service person check to see if they indeed had the part in stock before making the long trek back on the MAX (this has happened before with them) just to find out they didn't have the part. Service person said would order and would be in 3 days later. Two weeks later...no call, called to find out the status and they had no record of anything except the car had been brought in for service on the original appointment date, but would check on it and call back. Two days later and again nothing! Unfortunately, because the work is under warranty, they or another dealership have to do the work. So needless to say I won't be getting another Volkswagen if this is the type of service I have to deal with and for the price of a Tourareg, I'll get myself a BMW, not that I prefer one, but service will definitely be my first priority when purchasing my next car! And if Dick Hannah's sales people are anything like their service people I would NEVER buy a car from Dick Hannah! Total cost is for time lost from work!